Frequently Asked Questions
Everything you need to know about shopping with ELK
What is ELK's shipping policy?
We offer standard and express shipping worldwide. Standard domestic shipping typically takes 3-5 business days, while international delivery times vary by location. All orders are tracked for your peace of mind.
How can I return or exchange an item?
If your purchase isn't quite right, you can return it within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for advice.
Are ELK products ethically made?
Sustainability and ethics are at our core. We partner with certified manufacturers who ensure fair wages and safe working conditions, and we prioritize eco-friendly materials such as organic cotton and recycled fibers.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.